Privacy Policy
How we collect, use, and protect your information.
Last updated: February 17, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our AI coaching services, or contact us for support. This may include:
- Account Information: Name, email address, and password when you register.
- Profile Data: Goals, preferences, and wellness information you share with your AI coaches.
- Usage Data: Information about how you interact with our platform, including session duration and feature usage.
- Device Information: Browser type, operating system, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI coaching services.
- Personalize your coaching experience across all VITAL modules.
- Send you technical notices, updates, and administrative messages.
- Respond to your comments, questions, and support requests.
- Monitor and analyze trends, usage, and activities in connection with our services.
3. Data Security
We implement industry-standard security measures to protect your personal information. All data transmitted between your device and our servers is encrypted using TLS. Your coaching conversations and personal data are stored securely and are never shared with third parties for advertising purposes.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting our support team.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Export your data in a portable format.
- Opt out of non-essential communications.
6. Third-Party Services
Our platform may use third-party services for analytics, payment processing, and infrastructure. These providers are contractually obligated to protect your data and only process it as directed by us.
7. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@vitalchats.ai.